Reference

Legal Terms for Your Account

We built pelanet88 for Indonesia with clear terms around account access, wallet payments and region eligibility. Our legal framework covers how you open an account, deposit via DANA, OVO or GoPay, and reach support when you need clarity on data, withdrawals or policy questions.

Account termsPayment policyData handlingRegion eligibilitySupport access

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POLICY IN PRACTICE

How We Handle Your Account Data

We process account details, payment records and device access logs to operate pelanet88 and verify transactions. Data sits behind encrypted storage; only authorized staff access it when resolving support cases or compliance checks. We retain records as long as your account stays active plus the period local law requires after closure.

Data We Collect When you register we log your contact details, wallet information, login timestamps and device identifiers; during play we record deposit and withdrawal history, session length and game choices to operate your account and meet legal obligations.

Cookie Use We place session cookies to keep you logged in and preference cookies to remember language and layout choices; analytics cookies track page visits so we can improve lobby flow and support paths.

Account Security Your login requires OTP verification sent to the number you registered; withdrawal requests trigger a second check against your wallet name and account details to prevent unauthorized transfers out of your balance.

Your Data Rights Request a copy of your account data, ask us to correct outdated details, or submit a closure request through email support; we process data requests within seven business days and account closures within fourteen, subject to any hold for open disputes.

How These Terms Apply

pelanet88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

pelanet88 operates where local law permits and eligibility depends on your region. When you open an account, you confirm you meet age and location requirements under Indonesia law. We process deposits from DANA, OVO and GoPay through verified payment rails; each transaction is logged and visible

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in your account history. Withdrawals follow the same verification path — we check your wallet details, confirm the amount, then release funds to the account you registered. Your data — login records, payment history, device access — stays with us under our data-retention policy; we hold
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it to operate your account, verify transactions and meet local compliance obligations. You can request a copy of your data or ask us to close your account and remove your records by reaching our support team through the contact paths below. We update these terms when
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policy or payment flows change; continued use of your account means you accept the updated version. If a term conflicts with local law in your region, the local rule governs that clause. We aim to keep disputes out of court by offering direct support resolution first;
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if that path fails, any formal claim follows the dispute process stated in the full terms document available in your account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us on Legal Questions

When you need clarity on account terms, data requests or payment policy, our support team handles those inquiries directly. Use live chat for quick policy questions during the day, email for detailed data or closure requests, and the help center for common legal topics and downloadable copies of our terms.

Live Chat Open the chat panel in your account for immediate policy answers — our team covers account terms, data questions and region eligibility every day from early morning through late evening Indonesia time.

Email Support Send detailed legal requests — data access, account closure, term clarifications — to our support email; we respond within one business day with the information or next steps you need.

Help Center Browse our policy library for answers on payment disputes, withdrawal verification, data retention and cookie use; each article includes the relevant term and a plain explanation of how it works in practice.

Policy Questions Answered

Email our support team with your account closure request; we verify your identity, settle any open balance or withdrawal, then remove your login access and flag your data for deletion under our retention schedule.

Submit a data-access request through email support with your registered contact details; we compile your account records, payment logs and session history, then send the export file within seven business days.

Access depends on local law in the region you're visiting; pelanet88 operates where permitted, and our system checks location when you log in. If access is restricted we display a region message and pause your session.

Check your account history first; if the transaction cleared your wallet but did not credit your lobby balance, contact live chat with your payment reference and timestamp so we can trace the deposit and apply the credit manually.

We hold transaction records and identity logs for the retention period local compliance requires — typically five years from closure — then purge them; session and preference data are deleted sooner once no longer needed for operational or legal purposes.

Reach our support team through email with the details of the dispute; we review the case against our terms, explain the decision, and offer resolution steps. If informal support does not resolve it, the full dispute process is in your account dashboard terms document.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRupiah Riches Slots InfoTerms & Conditions

Legal Terms for Your Account

How We Handle Your Account Data

Reach Us on Legal Questions

Policy Questions Answered

01 What happens if I want to close my account permanently?

02 How do I get a copy of my account data and transaction history?

03 Can I play if I'm traveling outside Indonesia?

04 What if a payment goes through but my balance does not update?

05 How long do you keep my data after I close my account?

06 Who do I contact if I disagree with a policy decision?

Legal

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