Reference

How We Handle Your Information

We collect what we need to run your account, process DANA, OVO and GoPay payments, verify withdrawals and keep the lobby secure. This policy covers what we collect, how we use it, who we share it with and how to request changes.

Account securityPayment processingRegion complianceWithdrawal verificationCookie use
pelanet88 How We Handle Your Information
DATA PRACTICES

Security and Retention Details

We encrypt login sessions with TLS, hash passwords with a salted algorithm and require OTP codes sent to your phone for withdrawal requests above a set threshold. Account records are kept for as long as your account is active plus the period local regulation requires for transaction records after closure.

Payment Data

We store your DANA, OVO or GoPay wallet ID so you can skip re-entering it on each deposit. Full wallet credentials stay with the payment processor; we see only the masked ID and transaction status.

Session Cookies

Your login token sits in a secure cookie that expires when you close the browser or after twelve hours of inactivity. Persistent cookies remember your language and theme choice; those do not contain account credentials.

Data Sharing

We share transaction details with payment processors to complete deposits and withdrawals, and we send fraud alerts to third-party verification services when login patterns look unusual. No other account data leaves our system without your consent.

Your Rights

Request a data export, ask us to correct errors, withdraw marketing consent, or close your account and request deletion by contacting support.

CONTACT PATHS

How to Reach Us About Privacy

Questions about what we collect, requests to update your details or delete your account go through the same support channels you use for deposits and game help. Response time is usually under an hour during peak hours; overnight requests are answered by morning Jakarta time.

Team online

Live Chat

Open the chat widget in the bottom corner of any lobby page. Privacy and data requests are routed to a supervisor who can pull your account record and process changes on the spot.

Email Support

Send your request to the support address listed in your account dashboard. Include your registered phone number so we can verify it is your account before releasing data or making changes.

Account Settings

Log in, open settings, then privacy controls. You can download a JSON export of your activity, turn off marketing emails, and see which devices are logged into your account right now.

Privacy Policy FAQ

We ask for your phone number, email address, date of birth, and payment wallet details such as your DANA or OVO ID. If local regulation requires ID verification we may request a government-issued document before processing your first withdrawal.

Payment processors receive your wallet ID and transaction amount to complete deposits and withdrawals. Game providers see only a session token and bet history, not your contact details or payment information. We do not sell player lists to anyone.

We keep transaction records for the period local law requires, usually between one and seven years depending on jurisdiction. Contact details and login credentials are deleted thirty days after you request account closure, unless a longer retention is legally required.

Yes. Log into your account, open settings, then privacy controls and click the export button. You will receive a JSON file with your profile, transaction history, login sessions and support tickets within a few minutes.

We use a session cookie to keep you logged in, a language preference cookie, and optional marketing cookies that track which promotions you clicked. You can disable marketing cookies in your browser; session and preference cookies are needed for the site to work.

Use live chat in the lobby, send an email to the support address in your account dashboard, or open account settings and submit a privacy request form. Include your registered phone number so we can verify your identity before making changes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.