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Terms Conditions for Your pelanet88 Account

These Terms & Conditions set out the rules for opening and operating your account, placing rounds on slots and live tables, handling DANA, OVO and GoPay deposits and withdrawals, and how we settle any disputes where local law permits access in Indonesia.

Account rulesWallet deposit termsGame access policyDispute processLocal law compliance

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POLICY STANDARDS

How We Handle Your Account Data and Terms Enforcement

Your account name, phone and wallet details are stored on our secure platform, protected with encryption and accessible only by authorized staff when reviewing a withdrawal or investigating unusual activity. We keep transaction records for the period required by financial regulations, then delete older logs according to our retention schedule. Cookies track your session so you stay logged in as you move between slots and live tables, and we use them to detect duplicate accounts or bot activity that breaks the terms.

Data security

Your account credentials are encrypted at rest and in transit; we restrict access to authorized personnel only and log every query against your record for audit purposes.

Cookie use

Session cookies keep you logged in and remember your last game; analytics cookies help us spot irregular patterns that might signal a terms breach or a duplicate account.

Retention policy

Transaction history is kept for three years to meet financial record requirements, then archived; closed accounts are purged ninety days after the final withdrawal clears.

Your rights

Request a data export, correction or deletion by opening a support ticket with your account details; we process requests within seven business days and confirm by message once complete.

TERMS HELP

Contact Support About These Terms

Questions about account terms, deposit rules or a suspended account go to the support team via live chat or message. For urgent issues we maintain the same support channel around the clock.

Team online

Live chat

Open the chat icon on any page and an agent responds inside a few minutes — the quickest path when you need immediate help with account terms or a deposit that did not clear.

Support message

Send a message with your account details and the specific terms question; we typically reply within two hours during Indonesia daytime and slightly longer overnight.

Account review

If your account is under review for a terms violation, the support team explains the reason, the evidence we hold, and the next steps — whether that means releasing the balance or closing the account.

How These Terms Apply to Your Account

pelanet88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you confirm you meet the age requirement and reside in a region where access is permitted under local law. We process your deposits via DANA, OVO and GoPay according to the payment provider's terms, and any round you place counts as acceptance

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of the game provider's own rules for that title. Your account balance reflects cleared deposits minus settled rounds and approved withdrawals; we do not guarantee any game outcome and each round result is determined by the game provider's certified random-number generator. We reserve the right to
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suspend an account if we detect terms violations, duplicate registrations or irregular play patterns, and any balance held at suspension will be reviewed before release. Withdrawals require identity verification — you provide a name and phone number that match your wallet, we check them, then approve
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the transfer if everything aligns. Where local law changes and access is no longer permitted, we will notify you and arrange balance withdrawal before restricting further deposits. Disputes are handled through our support channel first; if unresolved we follow the process set out in the support
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section below. Currency is Indonesian Rupiah unless your wallet provider converts at their end. Game titles, live-table rules and slot payout tables are supplied by the provider and displayed inside each game. We update these Terms from time to time; continued use after an update means
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you accept the revised version. Bonuses and promotional credits carry separate terms published on the promo board and must be reviewed before you claim them. We do not offer services in jurisdictions where such activity is prohibited, and your access depends entirely on your location and
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local law at the time you open the account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Account Terms

We allow one account per person; if we find a duplicate we suspend both, review the activity, then ask you to nominate one to keep while we close the other and transfer any clean balance across.

No — every withdrawal requires name and phone verification against your DANA, OVO or GoPay wallet, and we hold the request until you provide matching details and we confirm them.

Each game uses a certified random-number generator supplied by the provider; we display the provider name and game rules inside every title, and the outcome is determined by that system, not by us.

Contact support with your explanation; we review the evidence again, consider your input, then either lift the suspension or explain why it stands and what happens to your balance.

Yes — every promo bonus carries its own wagering rules, expiry and eligible games, published on the promo board; accept those terms when you claim the credit or it will not activate.

We post the revision date on this page and may send an account message for major changes; check back every few months, and continued use after a revision means you accept the new version.

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